TCN

Information

A group for clients and friends of, and those interested in, TCN Broadcasting, a Voice Messaging and Hosted Dialing company.

Website: http://www.tcnp3.com
Location: Worldwide.
Members: 278
Latest Activity: Mar 22

13 members like this

Discussion Forum

TCN Releases Anticipated “Preview Dialing” Functionality

Started by Mckay Sep 19, 2011. 0 Replies 0 Likes

TCN Announces Partnership with Debt$Net® to Offer Integrated Telephony Services

Started by Mckay Sep 6, 2011. 0 Replies 0 Likes

Webinar: Debt$Net to presents an exclusive look at the hosted collections dialing technology of TCN

Started by Mckay Jul 18, 2011. 0 Replies 0 Likes

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TCN News Blog

Highlights From This Weeks Conventions

In case you missed these 2 amazing shows! #ACCE13 #AOS2013 As we travel back home this week I am sure most are already making a game plan of how to attack their very full inbox. I have highlighted a few key points that we saw beneficial as we interacted at both shows this week. ACCE [...]

TCN Live Chat Offers Customer Support in 5 Languages

St. George, Utah—TCN, a leader for award winning customer support through its virtual call center solution suite, Platform 3, has added live chat to its services. TCN released a live chat system on its website that offers clients instant communication with support staff in five languages with a response time of 60 seconds or less. [...]

TCN Inc. to Showcase Award Winning Platform 3.0 at ICMI ACCE Call Center Conference

St. George, Utah—TCN, Inc. will be showcasing its Platform 3.0 at the Washington State Convention Center in Seattle, Washington, May 13-16 at the ICMI ACCE Call Center Conference. Platform 3.0 (P3) offers clients the ability to maximize available resources and ROI, without a massive capital outlay or new staff. The P3 capability performs actions such [...]

Top IVR Choice for 2013

TCN’s leading call center cloud technology – Platform 3 (P3) – offers intuitive templates and call flow wizards delivering quick configuration of even sophisticated IVR scripts that can be put into production in within minutes. Powerful scripting can implement customized voice recordings, menu presentation, and skills based routing options, including sub-second transfers to the next [...]

TCN’s Successes in 2012

2012 was an excellent year for TCN. There were some great innovations in VoIP technologies that we were involved with firsthand. Here’s a quick look back at what we were able to accomplish over the past year. TCN Introduces Legal Compliance Tool for Automated Call Campaigns: TCN’s manual legal compliance tools, also know as Double [...]

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Comment Wall

Comment by Nate on January 20, 2009 at 7:49pm: New features

1. Multiple Rotating Caller ID's

A Broadcast may now have 1 of up to 10 possible phone numbers that will display as the Caller ID of the person receiving the call. Numbers are rotated for each attempt in a round robin fashion.

2. Caller IDs and Linkback numbers that are used are saved in editable save lists.

3. Report Filtering and Ordering can be applied on an Automated Report Job

4. A file can now be automatically zipped in an Automated Report Job

5. The Report File Name can be customized .
a. Broadcast Group Number.
b. Contact Group Name.
c. Current Date/Time.
d. Report Template Name.
e. Custom Text.
f. And SOON the Broadcast Description (includes contact list name - message template name). Not yet.

6. Soon the File name will go in the Subject line of the email on and Automated Report job. Not yet.

Comment by Nate on April 27, 2009 at 12:54pm: Our newest features.

Agent portal and web based Predictive dialer.

http://www.prweb.com/releases/2009/04/prweb2359444.htm

Local caller ID feature

http://www.emediawire.com/releases/2009/4/prweb2316734.htm

Comment by Tony Pinto on April 27, 2009 at 1:07pm: What kind of platform are you running your web-based dialer on?

Comment by Nate on April 27, 2009 at 1:18pm: Hi Tony,

I know that maybe a little vague. TCN runs on proprietary custom software.

Comment by Tony Pinto on April 27, 2009 at 1:20pm: How do you deliver that proprietary software to the web? Java? PHP? .NET?

Comment by Cory Newson on April 27, 2009 at 1:24pm: In House Predictive Dialer Systems be warned..... Pretty Ripping Technology

Comment by Nate on April 27, 2009 at 1:28pm: The front end is mostly Java.

Comment by Tony Pinto on April 27, 2009 at 1:30pm: That's what I figured. Thanks for clarifying. We're currently using five9, which is also Java-based.

Comment by Tony Pinto on April 27, 2009 at 1:35pm: Why don't you shoot me a quick message outside of this forum and we'll take it from there.

Comment by Neal Cropper on April 27, 2009 at 5:03pm: Congrats guys. Looks like you have taken a great system and made it better. Kudos to the team.