SoundBite Communications

SoundBite Communications
22 Crosby Drive
Bedford, MA 01730
T: 781-897-2500

Products: SoundBite Communications offers voice, email, and free-to-end-user (FTEU) text/SMS messaging for collections and customer care. SoundBite enables multi-channel escalation strategies that allow for a single campaign to escalate from one channel to another – such as an email, to a voice message, and then to text message in subsequent contact passes. SoundBite’s Product Features: +Automated Right Party Verification +Inbound IVR and Agentless IVR transactions + Direct connect to live agent + Advanced predictive modeling + Dynamic Answering Machine Detection + Contact Center Call Volume Forecasting + Real-time and contact history suppression + Enterprise Management for increased control and visibility + SOAP API to provides seamless access to your data and logic + Superior Client Management Services + SAS-70 and PCI Compliant

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