"Letter Logic - call Mike Dills @ (615) 429-1022 or email mike.dills@letterlogic.com
"
Chris McGivaren's Discussions
Collector Reports - canned
Started this discussion. Last reply by Shawn Clark Jun 21, 2011. 1 Reply 0 Likes
Is anyone using the canned Summerized Collector Performance report as a staff management tool?We created an adhoc to look at phone payments, promise to pays and payment plans.Interested to see what…Continue
Gifts Received
Chris McGivaren has not received any gifts yet
Chris McGivaren's Page
Latest Activity
Shawn Clark replied to Chris McGivaren's discussion Collector Reports - canned"Chris
We have to use a few different reports in that the "summarized collector performance" report doesn't cut it for us.
We have noticed that only "Promises To Pay" log the promise amount when a…"
Chris McGivaren posted a discussionCollector Reports - canned
Is anyone using the canned Summerized Collector Performance report as a staff management tool?We created an adhoc to look at phone payments, promise to pays and payment plans.Interested to see what others may be doing to track productivity through CSS.See More
Will Turner commented on Chris McGivaren's blog post KPI's - What's are you watching?"Chris,
Thank you for opening up this interesting topic!
We find collection organizations of all sizes track KPI’s but don’t always associate KPI’s to their vendors, strategies or specific segmentation of their…"
Jeremy Mapes commented on Chris McGivaren's blog post KPI's - What's are you watching?"People are usually only limited by their collection software and the direct integration it has with the associated dialer/phone platform.
Attempts -> Calls -> Connects -> Contacts -> Promises ($ and %)
---> The simple
Add…"
Glenn Regan commented on Chris McGivaren's blog post KPI's - What's are you watching?"We track KPI's accross the country according to geo-economic trends. We show areas that have different propensities to pay depending on the vertical and or KPI. Some include orig balance, current balance, dollars collected per time…"
Glenn Regan left a comment for Chris McGivaren"We track KPI's accross the country according to geo-economic trends. We show areas that have different propensities to pay depending on the vertical and or KPI. Some include orig balance, current balance, dollars collected per time…"
Jim Barnhart commented on Chris McGivaren's blog post KPI's - What's are you watching?"Contacts per hour,
Promise to pays per hour,
Dollars collected per hour,
Percentage of time logged on the system,
Wrap time,
Percentage of Promise to pays kept.
"
Matthew Schneider commented on Chris McGivaren's blog post KPI's - What's are you watching?"One of the things that I think is good to look at is $ collected per collector per hour."
Chris McGivaren posted a blog postKPI's - What's are you watching?
What key performance indicators, as related to collector producivity, are you tracking? We track the basics, but would like to look at things with a different view. Any suggestions or templates would be greatly appreciated.See More
Chris McGivaren's blog post was featuredKPI's - What's are you watching?
What key performance indicators, as related to collector producivity, are you tracking? We track the basics, but would like to look at things with a different view. Any suggestions or templates would be greatly appreciated.See More
Profile Information
- Corporate Title
- Pres/CEO
- Company
- HealthCare Revenue Recovery, LLC
- Company Type
- Third-Party Agency
- City, ST
- Gonzales, LA
Chris McGivaren's Blog
KPI's - What's are you watching?
Posted on May 24, 2011 at 2:37pm 5 Comments 2 Likes
What key performance indicators, as related to collector producivity, are you tracking? We track the basics, but would like to look at things with a different view. Any suggestions or templates would be greatly appreciated.
Comment Wall (2 comments)
- At 3:27pm on May 24, 2011, Glenn Regan said…
We track KPI's accross the country according to geo-economic trends. We show areas that have different propensities to pay depending on the vertical and or KPI. Some include orig balance, current balance, dollars collected per time frames...etc. We can even tie it into the skillset of your employee's. If you have a KPI you want to track i have included our sample file requirements. I can do an analysis for you of upto 50,000 records.
hope this helps
Glenn Regan
Impact Data
glenn.regan@impactdata.com
480-295-9199feel free to contact me
PREPARE your SAMPLE DATA FILE with the following FIVE (5) REQUIRED FIELDS of INFORMATION:
1. Unique Identifier (Account #)
2. Total Spend, Original Balance, or other cumulative Key Performance Indicator
3. Zip Code (zip only not +4)
4. Number of Transactions (i.e. Total # of Payments with minimum of 90 days history)
5. Cumulative Dollar Amounts (reflecting a minimum of 90 days history)Optional Fields may be added in regard to specific type of business or accounts by location. Please clearly identify and define these fields.
Files can be submitted in any of the following formats: CSV, TXT, XLS, DBF
STEP 1. SUBMIT the FOLLOWING INITIAL DATA ONLY:
A. Unique Identifier (Account #)
B. Total Spend, Original Balance, or other cumulative Key Performance Indicator
C. Zip Code (zip only not +4)
Once we receive this data we will run it through the IMPACT model and send back a high level 9-Segment Summary. We then request the “cumulative” history file of the same accounts be submitted within 24 hours:
STEP 2. SUBMIT HISTORY:
A. Unique Identifier (Account #)
B. Number of Transactions
C. Cumulative Dollar Amounts
- At 3:00pm on May 24, 2011, Glenn Regan said…
I just tried to email you some
Partner Companies
Events
Important Links
About Us | AR.net Newsroom | Feedback | Advertise
Features: Grapevine | The Start | Videos | Debt Buying & Selling
Our Other Sites:
Air Cargo Management Group
AutoFinanceNews.net
BankInnovation.net
Subscribe in a reader
You agree that in posting to this site you will abide by the Terms of Service, which are also available below.
© 2012 Created by JJ Hornblass.
