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Latest Activity

David Phelps commented on Dave Saldutte's blog post 'Auto Dialers'

Hi Dave - we use a couple of good solutions providers for just such programs - check out IAT (http://www.iatsmartdial.com/). We've had good luck with them. Very robust, strong links to CUBS, lots and lots of collection agency experience... good luck!

August 26

David Phelps joined Brett Sivits's group

Collector Training Roundtable

This is an opportunity for those who are responsible for training front line collectors to discuss their unique issues.

July 7

David Phelps commented on Mary Wisniewski's blog post 'Sen. Schumer Suggests Call Center Outsourcing Tax'

Great for our call center business model - come on back all of you who have sent your call center work overseas - we're happy to provide you with a stepped up version of the same service!!

June 2

A blog post by David Phelps was featured

Need Input / Feedback - Early Out and Bad Debt Blended Rates

Can anyone share what trends they are seeing for blended rates for healthcare clients placing both Early Out and Bad Debt with the same vendor? What range is the rate falling in – single digits, low double digits? Anyone willing to share what rates…

May 24

David Phelps added a blog post

Need Input / Feedback - Early Out and Bad Debt Blended Rates

May 24

David Phelps replied to Rocky McNatt's discussion 'Right Party Contacts %'

that's awesome - keep doing what you're doing!!

May 21

Veronica left a comment for David Phelps

January 29

David Phelps and Kathryn Hernandez are now friends

January 19

David Phelps commented on JJ Hornblass's blog post 'CTS 2010: Innnovations in Communications, Security Take Centerstage at Summit'

Great info JJ - will any of hte presentations be posted online or available via email?

January 15

David Phelps replied to Matthew Carpenter's discussion 'Comparing Virtual Approaches' in the group Virtual Collections

We take online payments, and are actively looking at portal options to handle virtual collector negotiations with our consumers. A couple of items we're aware of: 1) when taking online payments, cover your costs! we're all getting hit with service…

November 6, 2009

David Phelps joined Michelle Dunn's group

Virtual Collections

Discussion of pro's & con's about virtual collections and how it can help your business. Share your success and pitfalls regarding virtual collections.

November 6, 2009

David Phelps commented on David Justus's video 'Facebook Manners'