Stephen G. Florczak Male Buffalo, NY: Share; Share on Twitter; Share on Facebook

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Regal Technologies

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Collect Florida

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Latest Activity

Stephen G. Florczak commented on Mary Wisniewski's blog post 'Agency Highlights Positive Collection Tales'

Mary, you keep coming up with excellent topics of discussion! The perception of our industry is never positive. Yet, we as agencies are receiving testimonials daily. Media rarely, if ever, mentions how many calls are received from people who thank a…

August 16

Stephen G. Florczak commented on Mary Wisniewski's blog post 'Managers, What's Your Favorite Reports?'

This is an interesting question! There is not a universal report that every agency is managed by. Nor a universal report from vendors or clients. There might be different terminology between agencies for the same report. Yet, there are a number of r…

August 16

Stephen G. Florczak joined Brett Sivits's group

Collector Training Roundtable

This is an opportunity for those who are responsible for training front line collectors to discuss their unique issues.

July 19

Stephen G. Florczak joined Stephen Price's group

Regal Technologies

Group about all things related to payments. All are welcome to ask payment processing questions, open discussions, or give us suggestions. Consider this group a place of knowledge, advice and training.

July 19

Stephen G. Florczak joined Sandy Glover's group

Collect Florida

Collection in Florida is unique because of Snow Birds and citizens who have property here, and in their native northern state. In addition, some of us are Parrot Heads, so this group will be informative as well as fun.

July 19

Stephen G. Florczak commented on Mary Wisniewski's blog post 'Can Collectors Carry Their Cell Phones on the Floors?'

Most companies should already have a no cell phone policy, most clients require it. All the reasons my colleagues have mentioned explain this clearly. Too much opportunity for a security issue or impacting performance. Implement the policy!

July 19

Stephen G. Florczak commented on Mary Wisniewski's blog post 'Unscripted: Getting Schooled by Quantrax’s CEO'

Excellent article. Ranjan truly captures the spirit of our roles, the implementation of technology and what you do with that technology. Agents and performance are only as good as the tools we provide. His point on education is key, but is a multi p…

July 19

Stephen G. Florczak replied to AMCO Network's discussion 'Inexpensive Debt Collections Software?'

Remedy, This is one of the more popular questions asked in the forums. You should take the feedback, review comments from other similar forums and determine the best package for your environment. You may not need all these elaborate features or bas…

March 26

Profile Information

Corporate Title

EVP of IT

Company

Capital Management Services, LP & Custom Tel, LLC

City, ST

Buffalo, NY

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At 4:43pm on November 6, 2008, Ranjan Dharmaraja said…: Thank you Steve. Few people are aware that we designed and built an "intelligent system" for collections in 1991! We continue to work on educating those who do not understand the technology, while those who use it, respect and appreciate its power! Thank you!