All Blog Posts Tagged 'text' (7)

SMS Text Collection Lite

Agencies need and want to maximize the letters sent to delinquents as the cost of mailing adds up.

One way to get the most out of a letter? Incorporating all of the ways a debtor can get back in touch with the agency in the text of the letter and making sure those channels work.

And SoundBite Communications, for one, is in discussions with its clients about an inbound text option using this letter strategy.… Continue

Added by Mary Wisniewski on March 2, 2010 at 9:30am — 1 Comment

Penalties for online collection violations?

Unless you are experienced and know the FDCPA & FCRA make sure to research and double and triple check before communicating with a debtor by email, text or any other online communication tool. It is undisputable that there is a cost benefit for a collection agency to communicate with debtors via email, the risk is too big. It is not against the FDCPA to communicate via email with debtors, but if you do, you are opening up yourself and your agency to a topic not specifically covered in the c… Continue

Added by Michelle Dunn on October 28, 2009 at 6:09am — 7 Comments

Online debt collection techniques

Many debt collectors utilize social networking sites and the internet to help them locate or skip trace people that they need to collect from. Others also utilize online payment options such as paypal, bill pay or ACH. Some collectors email, text message and instant message debtors, which I would be leery of, at least until there are some changes made to the FDCPA in regards to these electronic means of contact. Third party disclosure seems imminent to me in these situations resulting in a laws… Continue

Added by Michelle Dunn on August 23, 2009 at 7:07am — 5 Comments

Centrinex Selects GoLive SMS for Free Text Messaging

Overland Park, KS (June 3, 2009) ¬¬– Centrinex announced today that it has selected GoLiveSMS, the nation’s largest text messaging provider, for cell phone text communications with their client’s customers. “The value of text messaging is rising exponentially and we wanted to get in at an early stage,” said Bart Miller, President of Centrinex and finalist for Ernst and Young’s Entrepreneur of the Year. “Go Live SMS is the leader in this cutting edge technology with outstanding nation-wide cover… Continue

Added by Chris Baggett on June 11, 2009 at 2:58pm — No Comments

A Brief History of Text Messaging 160-Character Constraints

The Los Angeles Times tackles the reason for text message character limitations. “The communications researcher and a dozen others had been laying out the plans to standardize a technology that would allow cellphones to transmit and display text messages. Because of tight bandwidth constraints of the wireless networks at the time – which were mostly used for car phones – each message would have to be as short as possible,” writes Mark Milian for the news source. In deciding if 16… Continue

Added by Mary Wisniewski on May 4, 2009 at 9:30am — No Comments

Voice Message Providing the Mini-Miranda May Violate Third-Party Disclosure Prohibitions

This morning an ACA message was provided to various member 3rd party collection agencies. How will these events change your business? When will the world recognize debt collectors are a substantial part of the economy? Less dollars collected relate directly to decreased corporate earnings and reduction of employment is a vast industry. What is your insight and how will your creative work force comply with such a mandate? www.acainternational.org Voice Message Providing the Mini-Miranda May V… Continue

Added by Robert Sherman on February 13, 2009 at 11:56am — 6 Comments

Soft Sell in Collections using Text Messaging

It's called Asynchronous Communication. The Debtor is in control. They know who you are and what you want before they contact you. They can contact you when they want. There is no confrontation or personality clash. These are just some of the reasons that debtors often prefer text messaging over other forms of contact. Text messaging is immediate and personaly directed. They are similar to standard telephone calls, but does not create any of the negative emotions that often accompany the traditi… Continue

Added by Chris Baggett on January 27, 2009 at 3:00pm — 7 Comments