200 Collectors Wanted

The malaise in the ARM industry apparently hasn't reached Citigroup.

The banking giant is looking for 200 people to fill collections-related positions the world over. Those positions include Collection Head for Moscow, where the successful candidate will "promote a sense of urgency to meet and exceed productivity goals and optimize available resources," among other tasks.

We believe Citigroup has the most collection positions open in banking today.

Most of the ARM positions available at Citigroup are in Jacksonville, Fla., or Irving, Texas, where the bank has collection centers. But the bank also has open positions in Hong Kong; London, UK; Jakarta, Indonesia; the Philippines -- as well as on Long Island, N.Y.

The bank's open position for a CitiFinancial Collections Services Representative in Elkins, W.Va., is typical. Citi wants to hire someone who can "recommend solutions for difficult delinquent accounts, provide excellent customer service to the portfolio of customers, perform administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and service accounts." The person Citi wants to hire should also have the "ability to sit for extended period of time."

Tags: Citibank, Citigroup, HR, Hong-Kong, Indonesia, London, Moscow, Philippines, Russia, UK, More…administration, recruiting

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Comment by Jeremy Mapes on March 1, 2011 at 9:06pm: It's always a double-edged sword to see jobs go up like that from a creditor. Wells Fargo went gangbusters, as well as others, right before the great decline do to a major upset of debt going bad all at once. Hopefully Citi's positions are not for a similar reason and hopefully it's not because they're insourcing a bunch of work they used to outsource. In either case the effect would be a wash on collection jobs as someone would be losing them and someone (Citi) would be giving out replacement jobs in actuality.

Comment by John Zimmer on March 2, 2011 at 12:00am: Unfortunately, organizations like Citigroup are often more interested in hiring a large group of people who may know how to make a telephone call but rarely know how to collect money. Citibank’s goal is to get people in the door and fill a "seat “at the least cost with little thought or investment in training. Consequently both their performance and retention rates suffer and the results achieve fall short of expectations. It's great to see jobs previously sent offshore return to the U.S. however if the Citibanks of the industry don't spend the sufficient resources to properly screen, hire and train these new employees they will certainly fall short of expectations.