Aegis and ALI Solutions Partner for Collections Excellence
Sandip Sen, president (Americas) and chief marketing officer, Aegis, said, “As a global player with more than 50,000 employees across 12 countries, Aegis is committed to providing our clients with right-shoring solutions that enable them to enhance the end-user experience.”
Added Shouvanik Chatterjee, head of collections and portfolio management, Aegis, “Our 5-Step Model enables clients to substantially improve dollars collected and reduce lagged flow rates. ALI’s analytics and software fit perfectly with our model and enhance our ability to manage consumer debt portfolios.”
Integrating ALI’s software improves Aegis collectors’ productivity by finding better times and ways to reach customers through segmentation and scoring, prioritizing calls by value, and identifying accounts with better propensities to pay. As a result, this combined solution provides clients with new capabilities to better manage delinquency levels in their portfolios and losses arising from charge-off. Finally, Aegis will host ALI’s software, which will save clients considerable capital and operating expense with minimal impact to legacy IT systems.
According to Tom Miller, president and CEO, ALI, “Integrating ALI with Aegis makes collections excellence easier to achieve. Collections’ role in financial institutions has expanded to increase revenue and provide an institution’s ‘face’ to the customer, but compliance and IT concerns have created challenges. Aegis’ collections expertise can meet those challenges and help accelerate performance improvements.”
ALI and Aegis have deep domain knowledge and many satisfied clients in financial services. As financial institutions seek to expand their customer relationships, including among clients who suffered financial setbacks, the strategies of both companies recognize collections’ vital role in the customer lifecycle.
About Aegis
Aegis is a world-leading outsourcing services partner for more than 150 clients and with over two decades of leadership in customer lifecycle management. The company has more than 50,000 employees across 49 locations, with a presence in 12 countries, serving verticals such as BFSI, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Technology. The company specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences—across business processing, technology, and shared services—and offers customized engagement models to further facilitate the ease of doing business. Aegis is wholly owned by the Essar group – a US$15 billion global conglomerate. For more information, visit www.aegisglobal.com.
About ALI Solutions, Inc.
ALI provides best-in-class collections analytic applications that empower consumer financial services organizations to maximize agent productivity by integrating the three pillars of intelligent decision automation – advanced contact analytics, automated decisioning and dynamic campaign management. ALI’s solutions increase the effectiveness of the call center by dynamically executing collections policies that solve immediate business problems while easily adapting to future industry challenges. Since 1992 many of the world’s most successful companies throughout North America, the United Kingdom and the Asia Pacific region continue to choose ALI because its applications are proven to help businesses mitigate losses while delivering millions of dollars in bottom line benefit. For more information, please visit www.ALIsolutions.com.
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