When I talk to potential clients, I find myself explaining what my company, AK Collections, is all about. Often, people think I’m a collection agency. In fact, I am not at all similar to a collection agency.
I handle my client’s collection calls, acting like an extension of my client’s business. I work with their customers, collecting monies owed my clients.
My intention is to spare the client-customer relationship so the two can continue to do business on open credit.
I am tenacious on behalf of my clients. After all, they pay me to do just this. But I do not threaten or intimidate their customers.
Unfortunately, there are times I have to turn a customer over to a collection agency. At that point, I’m no longer looking to save the account or work with them any longer. (It makes sense. And it is a better use of my clients’ dollars.)
See the difference?
For my clients, it’s like having another employee in their office.
And I treat my clients like I’m in their office, giving them 110% percent.
If I need to visit a customer, I will do that if at all possible. I don’t charge upfront fees. And if I see ways to improve my client’s aging, I will make suggestions.
What do you need?
Not every client wants a full-time collector. In fact, some clients just want advice.
If that’s you, I am happy to provide consulting services.
I can review your aging and the procedures of your collections department, make suggestions, and help put my proven collections procedures in place in your business.