Beam Software has been paying very close attention to the decline in residential phone lines.  According to a study by the National Center for Health Statistics, there has been a continual incline in the number of households with only wireless service or no telephone service at all.  Approximately 1 in 4 residential phone lines have been lost or replaced with a cell phone:

In an effort to present a broader range of tools to facilitate more successful contacts, we have developed an innovative tool called Pay Harbor to provide you with a connected web portal for consumers that are unresponsive to traditional telephone campaigns.  Pay Harbor’s back-end is integrated in real time with your website.  A unique letter campaign is generated from BEAM to target specific groups of consumers with an Offer Code, redeemable through your company’s website:

Once consumers authenticate their identity by choosing from a list of fictitious names, they are provided with up to three options to cure their unpaid balance.

Metrics for our first Pay Harbor user indicate that 36% of the consumers that have visited their company website have made an online payment and accepted a settlement offer.  

Once the consumer accepts the offer, Pay Harbor will automatically create the promise for you in BEAM.  Consumers enter their credit card payment and it automatically processes through BEAM and your merchant services provider.  All Account history is updated and the ‘Credited User’ in BEAM becomes Pay Harbor.

We believe that the decline in residential telephone lines provides a challenge to the entire ARM industry. High contact rates and right party contacts are harder to come by today.  The challenge is to find out how to properly motivate debtors since they won’t pick up the phone.  Pay Harbor has improved gross recoveries by providing a new, digital rendition of the traditional right party contact. 

For more information contact:

Thomas Mohr

Office: (800) 212-2326  ext.6602

Wireless: (904) 803-6327

or visit us on the web at visit www.beamsoftware.com.