Epicenter Technologies Pvt Ltd was founded in the year 2000 and began commercial operations in the year 2001. It is a joint endeavor of B. N. Kalyani, Chairman of the $ 2 Billion Bharat Forge Group, Ken Eldred, the co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi a pioneer in the IT industry (30 years experience) and an active private equity investor in ETPL through Infinity Ventures.

We operate out of our locations in India with a capacity of 750 physical seats that can support 1500+ FTE’s. All the seats are fully equipped to support voice as well as data. We have an office in the US from where we manage connectivity and logistic within the US.

ETPL Services Offerings to Fortune 500 client base spanning Banking, Credit card, Mortgage, Telecom, Utilities and Retail:

Contact Center Services

Voice Inbound

 Account Receivables - Collections

• Customer service
• Technical support
• Inbound Sales / Order Processing
• Fraud prevention

Voice Outbound

 Collections (Early & Late stage)

• Research Surveys and customer satisfaction programs
• Skip Tracing- Skip ANI & MAN
• Telemarketing

Back – Office

 Specialty Collections Back-office

• Data Processing/ Payment Entry
• Change of Address
• Credit Balance Refund
• Automated Credit Data Verification (ACDV) using tools such as ‘e-Oscar’
• Customer service (product information, billing and transaction support related)
• Technical support
• Email marketing and sales follow-up

We pride ourselves in announcing as the ‘First ITES Organization in India’ to have PAS 99 (Integrated Management systems – Quality Management system ISO 9001:2000 + Information Security System ISO 27001:2005). We are also amongst the first BPO’s in India to achieve Payment Card Industry (PCI) Compliance. We have over 1,900,000 Hours of experience on TS2 & ProphIT.

We are keen to partner with a collections agency to do telephonic collections on their accounts on contingency basis. If any collection agency is interested, they can email me at mustafa.attarwala@epicentertechnology.com or call me at 1-888-420-6570 Extn 2059.