FICO today unveiled the latest version of its FICO Debt Manager platform for collections and recovery, which integrates with the Telrock mobile and digital payments application SmartCollect to increase the speed and efficiency of collections and improve the customer experience. FICO Debt Manager supports collections for credit cards, mortgages, secured and unsecured loans, and checking-account overdrafts.

Among Telrock’s lending clientele, 40% of borrowers who were contacted through a mobile service paid directly via mobile within 30 minutes of receiving the alert, and 80% paid within 48 hours.

In addition to integration with Telrock, FICO said the FICO Debt ManagerTM 8.1 platform includes a number of new features and enhancements to existing capabilities, including: automated proposals for loan workouts, improved usability and access to account histories, agency management, and dialer notifications to improve the productivity of collectors.