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Schedule for Monday, June 24, 2024
(all times ET)
8am — How Many Agents Do I need Use Data, Predictive Modeling and KPIs to Know (From 9/19/2023)
9am — Dispute Best Practices in the Wake of Recent Enforcement Orders (From 7/19/2023)
10am — Why You Need a Change Management Policy and What it Should Do (From 5/10/2023)
11am — Ask The Credit Reporting Expert (From 2/23/2023)
12pm — How to Get Consumers to Trust Your Collectors (From 1/13/2023)
1pm — Getting the Best Gift-Actionable Intelligence from Your Customer Conversations (From 12/12/2023)
2pm — Communicating via Chat and Using Chatbots (From 4/11/2024)
3pm — ARM Industry Litigation Update (From 6/17/2024)
4pm — How to Know When a Case is a “Bet The Company” Case (From 2/14/2024)
5pm — How Agencies are Using Virtual Agents (From 3/12/2024)
6pm — How to Improve Your Client Fee Rates (From 1/9/2024)
Schedule for Tuesday, June 25, 2024
(all times ET)
8am — Early Out vs. Bad Debt. Which Should You Be Focusing On (From 7/18/2023)
9am — The Multi Factors of Multi Factor Authentication (From 5/2/2023)
10am — Making The User Experience of Your Portal as User-Friendly as Possible (From 2/22/2023)
11am — What Are Some of the Most Common Mistakes Collection Agencies Make in Their Letters (From 1/20/2023)
12pm — What To Do When Your Number has been Tagged as Spam (From 8/15/2023)
1pm — Structuring Job Interviews to Identify the Best Collector Candidates (From 11/22/2023)
2pm — Implementing New Technology in an Outdated Office (From 12/20/2023)
3pm — Unlocking Agent Potential – The Power of Working Remote in Debt Collection (From 6/18/2024)
4pm — Building Stickier Relationships with Your Clients (From 4/29/2024)
5pm –Watching a Mock 30(b)(6) Deposition and How it’s Different from Deposing a Consumer (From 3/7/2024)
6pm — The Rules and Laws Going Into Effect in 2024 That Need to be On Your Radar (From 1/4/2024)
Schedule for Wednesday, June 26, 2024
(all times ET)
8am — What a Modern-Day Compliance Management System Looks Like (From 7/13/2023)
9am — How to Keep Your Business Profitable And Not Violate the TCPA and FDCPA (From 4/19/2023)
10am — What to do When Consumers Won’t Identify Themselves (From 10/6/2022)
11am — Best Ideas (From 8/23/2022)
12pm — The Tools and Training That Can Help Turn Good Collectors Into Great Ones (From 7/27/2022)
1pm — Legal and Compliance Trends (From 9/1/2022)
2pm — Building a Web Chat Feature on Your Website-Why You Need One (From 6/6/2022)
3pm — Understanding the Different Compliance Condition Codes for Credit Reporting (From 6/19/2024)
4pm — How AI can Reduce your Legal and Compliance Risks (From 10/24/2023)
5pm — Emerging Markets for Debt Buyers (From 5/8/2023)
6pm — Strategies to Discourage Debtors From Abusing Your Collectors (From 7/19/2022)
Schedule for Thursday, June 27, 2024
(all times ET)
8am — Examining the CFPB’s New IT Regulatory Guidelines (From 5/3/2022)
9am — Best Ideas with Harry Strausser (From 4/28/2022)
10am — What do the Changes in Medical Debt Credit Reporting Mean for the ARM Industry? (From 3/21/2022)
11am — Policies & Procedures vs. Statements of Work – What Should Go into Each (From 9/19/2022)
12pm — How Machine Learning and Scoring can Help you Collect More While Working Less (From 6/20/2022)
1pm — The Pros & Cons of Keeping Your First Party and Bad Debt Operations Separate (From 11/7/2022)
2pm — The Impact of Private Equity’s Interest in the ARM Industry (From 1/10/2023)
3pm — Breaking Down Florida’s New Medical Debt Collection Law (From 6/20/2024)
4pm — Ask Us Anything-The Biggest Mistake I Ever Made-The Best Advice I Ever Received-The Biggest Lesson I Ever Learned
5pm — Mastering Digital Collection Communications (From 2/28/2024)
6pm — Are Your Dispute Investigation Policies & Procedures Adequate (From 12/21/2023)
Schedule for Friday, June 28, 2024
(all times ET)
8am — The Intersection Between Credit Reporting and ID Theft — When Consumers Says a Debt is Not Theirs (From 11/8/2023)
9am — How Will AI be Regulated and What it Means for Using it to Collect Debts (From 7/5/2023)
10am — How Much Data Do You Need to Keep and Maintain (From 3/29/2023)
11am — Ask The Credit Reporting Expert (From 1/31/2023)
12pm — What the CFPB’s Repeat Offender Registry Means for the ARM Industry (From 12/22/2022)
1pm — What Vendor Managers are Seeing & Hearing (From 11/18/2022)
2pm — Hunstein Decision Discussion (From 9/9/2022)
3pm — What Should be in Your Tech Stack (From 6/21/2024)
4pm — How to Get Consumers to Pay Your Debt (From 5/15/2024)
5pm — What Vendors Wish They Could Say to Their Clients But Can’t (From 10/10/2023)
6pm — Can Technology Negotiate with Consumers as well as Humans (From 8/14/2023)