REGISTER HERE

One of my favorite lines from “Caddyshack” is an answer to the question, how do you judge yourself against other golfers? “By height,” is the response. Unfortunately, collection operations can’t judge their clients by height. So they need to develop scorecards. These scorecards ensure collection operations are dedicated the appropriate resources to each client’s accounts.

In this webinar, a panel of experts will break down what you need to have — and need to leave out — of your client scorecards.

PANELISTS

REGISTER HERE

While every collection operation works a little bit different and may answer questions differently, many of the questions they receive from consumers are the same. Consumers tend to ask the same questions over and over again, and developing answers that are helpful, empathetic, and try to share the benefits of making a payment are not always easy to come by.

In this webinar, sponsored by Peak Revenue Learning, a panel of experts will share a list of the most common questions asked by consumers during collection calls and how to answer them.

PANELISTS

REGISTER HERE

Aggregators and carriers have become the gate-keepers who decide which text messages from collection operations get blocked and which are allowed to be delivered to consumers. A key component of getting a thumbs up from an aggregator or carrier is making sure your applications for campaigns are approved.

In this webinar, a panel of experts will walk through the application process and discuss what you should, and shouldn’t say, on your applications to reduce your chances of text messages being blocked.

PANELISTS

REGISTER HERE

Hard as it is to believe, the first half of 2024 is in the books. The year is more than half over. A lot’s happened so far in 2024 and there are still six months left in the year. So what should collection operations be focusing on? What are some objectives and goals that can be set for the second half of 2024?

In this webinar, sponsored by Connect International, a panel of experts will share their perspectives on how 2024 has gone so far and what the rest of 2024 will hold in store for the ARM industry. This webinar is a chance for everyone to step back and set goals for the remainder of the year to help make this the best year ever.

PANELISTS

REGISTER HERE

If you have ever been on a webinar before where the topic was communicating via email, it is highly likely that someone offered the advice to “just start small.” But starting small is just one step in a process that may seem like trying to build something you bought at Ikea.

In this webinar, sponsored by Concepts2Code, a panel of experts will break down, step-by-step, what is needed to communicate with consumers via email, so that you know exactly what you should be doing, and to create a benchmark that others can compared themselves to in order to ensure they are doing it the right way.

PANELISTS