Phone Anxiety is Real for Many Individuals: Report
In the age of digital communication, the traditional phone call is becoming…
Should You Text Before Calling First?
Should collectors send text messages to consumers before calling them, letting the…
Airline Abandons Call-Based Customer Service in Favor of Online Chats, Text Communications
Change often comes in incrementally small steps. Inch by inch, the ball…
How a Rural Hospital Used Digital Engagement to Boost Collections by 40%
A hospital in Alabama should serve as an example to every type…